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eBLOM - Internet Banking

Bringing trust to e-Banking.

Did you ever imagine that you could access and manage your accounts while sitting in the comfort of your home or while on the move anywhere around the world?
Today, all this is possible through the new eBlom Internet Banking delivery channel. Just by getting connected, you may have online, real-time access to a wide range of services, including:
  • Check your accounts summary
  • View statements by date
  • View pending transactions
  • Request checkbooks
  • Monitor the status of your checks deposited for collection
  • Perform transfers between your accounts (with foreign exchange)
  • Check your Visa cards available balance
  • Check your Visa golden points
  • Retrieve the Golden Rewards you are eligible for
  • Set your Visa cards safety limits (not available for Bankernet cards)
  • Hold and release your Visa and Bankernet cards
  • Download your accounts summary and statement of accounts into a file that you can import into Excel, financial applications, text based editors
  • Receive SMS Alerts on your mobile phone (supported with more than 150 mobile operators in 85 countries)
  • Receive confirmation messages whenever you perform an operation using your accounts through the Internet Banking service
  • Receive messages from the Bank
  • Send us your feedback and comments
  • Try our product simulators and fill applications online
  • Give meaningful names for your accounts and cards for easier identification


Subscribe

Bringing trust to e-Banking.
To subscribe to eBlom Internet Banking, you need to follow this step-by-step process:

About Security
With eBlom Internet Banking, you can do your banking in a climate of trust, privacy and confidentiality. In fact, we have adopted a very sophisticated authentication system based on Public Key Infrastructure (PKI) that guarantees the confidentiality and the integrity of your transactions and whereby we do not accept any transaction on your behalf unless it has been electronically signed by you.
The electronic signature is the counterpart of a handwritten signature. It is based on a set of public/private keys where the public key may be available to everyone and is used to verify data sent by the private key holder. The private key on the other hand is used to sign the data and it never leaves its owner and is only known to him. This set of keys is not provided to the client by the bank, instead it is generated by a user application on the client's PC, which ensures that he or she is the only holder of the private key.
The combination of electronic signatures and strong encryption (128 bits) in our eBlom Internet Banking provides optimum security for any banking transaction performed over the Internet. The encryption and signature of transaction is totally managed by the eBlom Internet Banking Security Software installed on the client's PC and a rotating key on the client's taskbar indicates that the eBlom Internet Banking Security Software is running


Frequently Asked Questions

What is eBlom Internet Banking?
eBlom Internet Banking is an advanced service from BLOM Bank s.a.l. -the largest bank in Lebanon since 1981- that enables you to conduct secure internet banking transactions. With eBlom Internet Banking, you can access and manage your accounts in real-time, anytime and anywhere around the world at your convenience.

What type of information can I access with eBlom Internet Banking?
With eBlom Internet Banking, you can have access to transactions that are performed on your accounts and your visa cards. For instance, you can know when your phone bill is settled or when interest is debited to your account. You can also view the status of the checks you put for collection, the available balance on your visa cards and the golden rewards you are eligible for.

Does eBlom Internet Banking cost anything?
No. eBlom Internet Banking is available free of charge for the time being.

Can I access the service from any computer that has an Internet connection?
You can access eBlom Internet Banking from any computer that has an Internet connection provided that this computer meets the system requirements pertaining to hardware, operating system and browser specifications. However, you should restrict access to the eBlom Internet Banking service from any computer if you cannot be sure if it is a secure environment or if you do not have direct control over it.

Is there any system time constraint?
Your system's time should correspond to the Date/Time and Time Zone of the area you are accessing eBlom Internet Banking from.

What is a profile?
The eBlom Internet Banking profile is equivalent to a digital identity for the customer vis-à-vis the bank. The digital certificate is basically comprised of a private key and its associated public key, which is electronically signed by BLOM Bank Certification Authority private key. Access to the digital certificate is protected by the means of a password that you have to choose while creating the digital certificate. The digital certificate private key as well as its protecting password is never transmitted in any form on the network. The digital certificate shall serve to uniquely identify the customer to the bank, to strongly encrypt (using 128 bits encryption) any information exchanged between the customer’s Internet browser session and the bank, and to produce digital (also known as electronic) signatures on your behalf.

What is a PKI?
A PKI (public key infrastructure) enables users of a basically unsecure public network such as the Internet to securely and privately exchange data through the use of a public and a private cryptographic key pair that is obtained and shared through a trusted authority. The public key infrastructure provides for a digital certificate that can identify an individual or an organization and directory services that can store and, when necessary, revoke the certificates

What is Entrust/Direct?
Entrust/Direct provides trusted secure access to Entrust/Direct-protected Web sites. Once you have logged in to Entrust, Entrust/Direct will set up a trusted secure session with the Web site. From then on, all the information you exchange with that Web site will be completely secure.

What is an e-signature?
A digital signature (or e-signature) is an electronic signature that can be used to authenticate the identity of the sender of a message or the signer of a document, and to ensure that the original content of the message or document that has been sent is unchanged. Digital signatures are easily transportable, cannot be imitated by someone else, and can be automatically time-stamped. The ability to ensure that the original signed message arrived means that the sender cannot repudiate it later.

User's guide

What does eBlom Internet Banking user’s guide contain?
The following user guide gives an overview of eBlom Internet Banking service and explains the processes needed to enroll in the eBlom Internet Banking service and to subsequently manage your profile and your access to this service.

What is eBlom Internet Banking?
eBlom Internet Banking is an advanced service from BLOM Bank s.a.l that enables you to conduct secure internet banking transactions.
Just imagine sitting in the comfort of your home or in your office, or maybe while on the move…just anywhere in the world, from your desktop or from your laptop, accessing and managing your accounts online, in real-time, anytime, at your convenience...
Today, all this is possible through the new eBlom Internet Banking delivery channel. Just by getting connected, you may have online, real-time access to a wide range of services, including:
  • Check your accounts summary
  • View statements by date
  • View pending transactions
  • Request checkbooks
  • Monitor the status of your checks deposited for collection
  • Perform transfers between your accounts (with foreign exchange)
  • Check your Visa cards available balance
  • Check your Visa golden points
  • Retrieve the Golden Rewards you are eligible for
  • Set your Visa cards safety limits (not available for Bankernet cards)
  • Hold and release your Visa and Bankernet cards
  • Download your accounts summary and statement of accounts into a file that you can import into Excel, financial applications, text based editors
  • Receive SMS Alerts on your mobile phone (supported with more than 150 mobile operators in 85 countries)
  • Receive confirmation messages whenever you perform an operation using your accounts through the Internet Banking service
  • Receive messages from the Bank
  • Send us your feedback and comments
  • Try our product simulators and fill applications online
  • Give meaningful names for your accounts and cards for easier identification


What do I need to access eBlom Internet Banking?
To enroll in eBlom Internet Banking, you need to have:
  • An account with BLOM Bank s.a.l.
  • To open an account, please visit us at any of the BLOM Bank branches across Lebanon
  • An AlloBlom (BLOM Bank’s phone banking service) subscription with a valid secret code
  • A PC with the following specifications:
  • A Pentium-class processor
  • 16 MB RAM memory (32 MB recommended)
  • 10 MB of free space on hard drive
  • An operating system: Microsoft(R) Windows(R) 95 with Service Pack 1 (950a), OSR 2 (950b), or OSR 2.5 (950c), Windows 98, Windows 98 Second Edition, Windows Millenium, Windows 2000, Windows 2000 with Service Pack 1, Windows NT(R) 4.0 with Service Pack 3 or higher, Windows XP
  • A Web browser:
    • Netscape(R) Communicator 4.x-6.x
    • Microsoft Internet Explorer 4.x-6.0 An Internet access through a dial-up connection or a LAN


How do I use eBlom Internet Banking?
As soon as your activation is effective, all you need to do to start using the eBlom Internet Banking service is to connect to the Internet and then double-click the eBlom Internet Banking icon on your desktop. This will open the Log In window where you will have to enter your profile-protecting password and then click OK. This will open your browser at the eBlom Internet Banking main page.

How do I navigate through eBlom Internet Banking?
The main page is composed of three parts: the upper menu, the left menu and the page that actually contains the data. The upper menu is always the same throughout all the pages on this site, but the left menu changes according to your selection from the upper menu. For example, if you select Visa Cards from the upper menu, you will be able to choose additional operations or inquiries pertaining to your visa cards from the left side menu.

What can I do with eBlom Internet Banking?
  • Accounts
    In the "Accounts" section you will be able to consult your Account summary and see your accounts available to eBlom Internet Banking together with their description, their realtime balance and their realtime available balance in the accounts' currency or their LBP/USD countervalues. You can also download this account summary in csv format that you can open and edit in Excel, financial applications, and text-based editors. You can also access several services (from the "Select a Service" drop-down menu) pertaining to a particular account that you select by clicking on the radio button in front of the account number. From this drop-down menu, you can (where possible) display the statement of your account for the last month, download the statement of your account for the last month, view pending transactions, display the account’s related visa cards, perform a checkbook request, monitor the checks for collection, transfer money from or to this account (with or without foreign exchange), set or reset the account’s nickname, define thresholds for A/C SMS Alerts, display the SMS Alerts History, and hide or display an account. On this page, you can access these same functionalities from the left menu, but you will have to select what you want to do and then you will be given the list of accounts on which you can perform the chosen operation.
  • Visa Cards
    In the "Visa Cards" section, you will see your visa cards, the accounts they are related to, the funds available for spending and the status of the card. You can also hold or release any of your cards and display the pending transactions on the related account. You can also define thresholds for the SMS Alerts and display the Visa Card SMS Alerts History. On the left menu, you have the possibility to give your cards a meaningful nickname for easier identification. You can also view and change your cards safety limit and the used amount for the current month. You may also retrieve the golden rewards you are eligible for depending on the golden points you have accumulated.
  • Messages
    In the "Messages" section, you will be able to read messages sent to you by BLOM Bank. These messages can be a welcoming message, a confirmation that you performed a transaction on your account, an announcement of new products and services… You can read the messages, see the attachments or delete them. You will be alerted on the main page if you have new messages but you can mark the messages as read if you don’t want this alert to appear in subsequent accesses to the main page.
  • Products
    The "Products" section gives you information on BLOM Bank’s products, in particular the saving plans, the consumer loans and the credit cards. You will be able to learn about Damanati, Waladi, Darati, Kardi and Sayarati, try the respective products’ simulators and fill online applications. By learning about all the features of the various credit card types, you will be able to decide about which card best suits your needs. This section will also enclose new products, special offers such as the golden rewards program and the various gifts that you can find in the complete golden rewards catalogue.
  • Services
    In the "Services" section, you will be able to manage your profile and notify us of a change in your contact information such as your email address or your mobile phone number.
  • Feedback
    In the "Feedback" section, you will have the possibility to share with us your comments and your suggestions to help us in offering you a better service. You can also report a problem that you are encountering while using our eBlom Internet Banking service or changes or enhancements that you would like to be introduced on this service.
  • Help
    In the "Help" section, you will find some answers to commonly encountered issues related to the use and troubleshooting of the eBlom Internet Banking profile. This section will be constantly updated and you should consult it before reporting your problem to our eBlom Internet Banking Helpdesk at BLOM Bank's Call Center.


What is my eBlom Internet Banking profile?
The eBlom Internet Banking profile is equivalent to a digital identity for the customer vis-à-vis the bank. The digital certificate is basically comprised of a private key and its associated public key, which is electronically signed by BLOM Bank Certification Authority private key. Access to the digital certificate is protected by the means of a password that you have to chooses while creating the digital certificate. The digital certificate private key as well as its protecting password is never transmitted in any form on the network. The digital certificate shall serve to uniquely identify the customer to the bank, to strongly encrypt (using 128 bits encryption) any information exchanged between the customer’s Internet browser session and the bank, and to produce digital (also known as electronic) signatures on your behalf.

What is the lifecycle of my eBlom Internet Banking profile?
Once you have successfully created your eBlom Internet Banking profile and you got activated by the Bank, you will not need to worry about renewing your profile as it is done automatically by BLOM Bank. However, as you use eBlom Internet Banking, you may encounter situations where you need to suspend or reactivate your profile, revocate your profile or recover your profile.
  • Profile Suspension/Reactivation
    If you want to block your access to eBlom Internet Banking for a certain period of time, you can perform a profile suspension operation from the services section or from the AlloBlom service. Your profile will be instantly suspended until the suspension period is over. If you change your mind during this period, you may reactivate your profile by completing the Reactivation Request form that you can obtain at www.blom.com.lb, sign it and submit it at your branch.
  • Profile Revocation
    If you want to permanently stop your access to eBlom Internet Banking, you need to revocate your profile by completing the Revocation Request form that you can obtain at www.blom.com.lb, sign it and submit it at your branch. In case you need to regain access to eBlom Internet Banking, you have to request a profile recovery.
  • Profile Recovery
    There are some situations where you are likely to initiate a Profile Recovery operation if you forgot your password, lost your profile or you suspect that your profile or its protecting password were compromised. The profile recovery designates the process of creating a new certificate as a replacement for your current one with the same access rights to our systems.


What is the cost of enrolling to eBlom Internet Banking?
eBlom Internet Banking is available free of charge for the time being.

Where can I get further help?
You may consult our "Help" section accessible from both the eBlom Internet Banking website or from the public site at www.blom.com.lb. If you need further help or information on our eBlom Internet Banking service, please contact our eBlom Internet Banking Helpdesk at BLOM Bank's Call Center on the following number: +961-1-753 000. Please make sure that you have the details of the error messages displayed as a result of your problem before calling the eBlom Internet Banking Helpdesk at BLOM Bank's Call Center.

Are there times during which eBlom Internet Banking will not be available?
The bank may do system maintenance or upgrades during which eBlom Internet Banking will not be available.

Utility Forms
  • Premature Profile Reactivation Request
    In case you suspended the eBlom Internet Banking service for a certain period of time, but you need to reactivate it before this period is over, then you will need to fill a Premature Profile Reactivation Request form. Please click here to print the eBlom Internet Banking Premature Profile Reactivation Request form.
  • Profile Recovery Request
    While having your eBlom Internet Banking profile revoked, you might need to recover your profile. Please click here to print the eBlom Internet Banking Profile Recovery Request form.
  • Profile Revocation Request
    While using the eBlom Internet Banking service, you might need to revoke your profile. Please click here to print the eBlom Internet Banking Revocation Request form.


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