<div style="display:inline;"&gt; &lt;img height="1" width="1" style="border-style:none;" alt="" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/992001261/?value=0&amp;amp;guid=ON&amp;amp;script=0"/> </div> HSBC FAQ | BLOM Bank Retail
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  • HSBC FAQ

HSBC FAQ

Dora Branch:
Due to renovation, we have moved the staff and service facilities of our Advance and Personal Banking clients to our BLOM Dora branch next door.

 

Hamra Branch:
To better serve our Advance and Personal Banking clients, we have moved their staff and service facilities to our BLOM Hamra branch next door.

 

General
After the close of business on June 16, 2017 (Transfer Date), BLOM BANK sal will initiate acquisition of HSBC Bank Middle East Ltd and hence all operations and banking relations will move to BLOMK BANK sal as of June 19, 2017.

 

Branches
What will happen to branches after the Transfer Date?

All HSBC Lebanon branches will be transferred to BLOM BANK. You can therefore continue to visit any of the branches as normal after the transfer to BLOM BANK starting June 19, 2017.

 

What are the branches opening times?

  • Monday – Friday: 8:15a.m. until 5:00p.m.
  • Saturday: 8:15a.m. until 12:30 p.m.

  • Opening hours for some* branches during Ramadan:

    Monday-Friday: 8:15 a.m. until 4:00 p.m.
    Saturday: 8:15 a.m. until 12:30 pm
    (For more information, contact our 24/7 Call Center at 01 753000)

     

    Opening hours for all branches starting 01/07/2017 until 31/08/2017

    Monday - Friday: 8:15 a.m. until 4:00 p.m.
    Saturday: 8:15 a.m. until 12:30 p.m.

    Account Servicing
    What will happen to my current/savings account?

    All accounts have been transferred from HSBC Lebanon to BLOM BANK. Your account number and IBAN have been changed. You were individually notified about your new account credentials. You can open any additional accounts at your branch as of June 19, 2017. For more information you can contact BLOM BANK Call Center on: 00961 1 753000

     

    Can I get a statement of account?

    Statements of accounts for the period from July 1, 2016 up to June 16, 2017 will be available at your branch.

     

    What will happen to my Checkbook?

    All HSBC Lebanon checks will continue to be processed by BLOM BANK (provided they are signed and presented in accordance with applicable laws). BLOM BANK will issue you with new checkbooks to replace your checkbooks.

     

    What will happen to my Term Deposit?

    If you currently hold a term deposit, this will continue as usual until maturity, even after Transfer Date. All term deposits will be on auto-rollover unless until you give BLOM BANK other instructions at maturity.

     

    ATMs and Cards
    What will happen to ATM services?

    - HSBC ATMs will be stopped at the close of business on June 16, 2017. They will be operating on June 17, 2017 evening.

    - Your HSBC cards will work on all BLOM BANK ATMs as of June 17, 2017 evening for no additional charge.

    - BLOM BANK will notify you by SMS on your mobile phone numbers as provided by HSBC Lebanon.

    For more information you can contact BLOM BANK Call Center on: 00961 1 753000

     

    What will happen to HSBC Cards?

    BLOM BANK will replace all your HSBC Lebanon cards with BLOM BANK Cards within 3 months from the Transfer Date at no additional cost for the first year. Your HSBC Lebanon cards will continue to work after the Transfer Date for 3 months ending on September 15, 2017 to ensure minimal disruption. For more information you can contact BLOM BANK Call Center on: 00961 1 753000

     

    What happens if my HSBC Card or PIN was stolen/lost?

    In case your HSBC Card or PIN was stolen/lost you can contact the BLOM BANK Call Center on 00961 1 753000 to stop the card. BLOM BANK will issue a new replacement Card on June 19, 2017.

     

    What will happen to the Air Miles collected on my HSBC Credit Card?

    You can continue to redeem Air Miles as usual directly from the Air Miles site or through the Air Mile contact centre. All Air Miles collected before the Transfer Date will be valid for 3 years. After the Transfer Date, you will no longer be able to earn miles on your HSBC credit card.

     

    What is BLOM BANK Loyalty Program?

  • BLOM Golden Points and Miles Loyalty Program:
  • Every time you use your card for your everyday purchases, you will automatically earn Golden Points and Miles. In order to earn more points you will need to domicile bills* on your account. Clients who already have domiciled bills will be automatically eligible for the BLOM Goledn Points and Miles Loyalty Program.

    Credit Card

     

    Points

    Miles

    No bill Domiciliation

    1

    1

    1 Domiciliation

    2

    1

    2 Domiciliation

    3

    1

    3 or more Domiciliation

    3

    1

      Debit Card

       

      Points

      Miles

      No bill Domiciliation

      0

      0

      1 Domiciliation

      1

      1

      2 Domiciliation

      2

      1

      3 or more Domiciliation

      3

      1

      *e.g. electricity, telephone, water bills and salary domiciliation

      You can redeem your accumulated points and miles against a wide range of gifts such as airline tickets, electronics, smartphones, jewelry, hotel stays, home equipment etc. You can also shop online from your favorite website and pay by redeeming your accumulated points/miles via eBLOM mobile app noting that you have 24 hours for online redemption. Download the BLOM Golden Points mobile app from any smartphone (Android & iOS). www.BLOMGoldenPoints.com

       

    Products
    What will happen to my Mortgage/Loans/Credit Cards Payments/Overdraft/Credit Facilities?

    All products you currently hold will continue with no immediate changes. Payments should continue to be made with BLOM as per the usual process followed at HSBC Lebanon.

     

    Can I apply for further products now?

    You can apply for BLOM BANK products through BLOM BANK’s usual processes and subject to BLOM BANK lending policy. You will be able to visit your BLOM BANK branch as of June 19, 2017 to obtain details or you can contact BLOM BANK Call Center on 00961 1 753000

     

    Personal Banking
    What will happen to the Personal Internet Banking Service?

    The Personal Internet Banking service will be stopped at the close of business on June 16, 2017. You can apply for BLOM BANK Internet Banking Service eBLOM at your BLOM BANK branch as of June 19, 2017. For more information you can contact BLOM BANK Call Center on: 00961 1 753000

     

    What will happen to the Mobile Banking Service?

    The Mobile Banking service will be stopped at the close of business on June 16, 2017. You can apply for BLOM BANK Internet Banking Service eBLOM Mobile Banking at your BLOM BANK branch as of June 19, 2017. You can download the eBLOM Mobile Banking application on your smartphone (Android & iOS) for free. For more information you can contact BLOM BANK Call Center on: 00961 1 753000

     

    Corporate Banking
    Will there be any changes to the HSBCnet Service?

    HSBC net Service will be stopped at the close of business on June 16, 2017. You can apply for BLOM BANK Internet Banking Service eBLOM Corporate without any additional cost at your BLOM BANK branch as of June 19, 2017. For more information you can contact BLOM BANK Call Center on: 00961 1 753000

     

    Will my HSBC Relationship Manager stay the same with BLOM BANK?

    There will be no immediate changes to your banking service after the Transfer Date, and you can continue to contact your Relationship Manager as normal or through calling BLOM BANK Call Center on 00961 1 753000. You will not be able; however, to contact your Relationship Manager via email.

     

    Will my Documentary Credit/Letter of Credit still be honored?

    All LCs and DCs will be honored in accordance with applicable terms and conditions.

     

    What will happen to my Collection Documents?

    Collection Documents received will be held over and processed by BLOM BANK as of June 19, 2017.

     

    What will happen to my bank guarantees?

    All guarantees will be transferred to BLOM BANK.

     

    Customer Care
    How can I raise a complaint or have my queries addressed?

    You can raise any complaints or queries to BLOM BANK 24/7 Call Center on:

    Phone: 00961 1 753000

    Email: callcenter@blom.com.lb

    Fax: 00961 1 343092

    You can also visit BLOM BANK websites on the Internet and Social Media:

    www.BLOMBank.com

    www.BLOMRetail.com

    www.facebook.com/BLOMBankLebanon

    www.facebook.com/BLOMRetail

    Twitter: @BLOMBANKLebanon & @BLOMRetail



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